Retailer Information

Authorised Olympus Retailers

Please check the list below to find your closest authorised stockist. We will accept all claims against purchases from one of these retailers, providing you have purchased the correct camera model, in new condition (not used or secondhand) within the relevant promotion dates.

Amazon

We will accept claims made against purchases from Amazon UK, providing they are direct and not through Amazon Marketplace.

Amazon Marketplace is the online shopping network where other retailers can sell their products through the Amazon site. Amazon Marketplace allows sellers to resell used and new items, whereas Amazon does not. Under main product listings on Amazon, there are often options to buy from other suppliers. This link takes you to a separate page where it is made reasonably clear that the product is supplied by a 3rd party.

We need to be sure our products have come through the correct channels, so our promotions are run on products that we know have been sourced from us. As we know that Marketplace sellers do not buy from us as the official UK supplier, we cannot be sure where the camera has come from and therefore can only offer this promotion to our official partners.

Beware of Grey Imports

A “grey import” is a product that has been imported from a country outside of the EU and therefore outside of the manufacturers authorised trading channels. Goods that are purchased in this manner may not include VAT in the price of goods, so the pricing can seem extremely competitive. Avoiding import duty and VAT is against the law and we can not support such transactions.

When it comes to grey imports it may feel like a “good deal” at first glance however this is a risky approach to buying goods and can result in a great deal of disappointment. There is a reason that grey importers are able to undercut legitimate high street pricing and this is because of their irregular operating practises. Many will remove items from the box; accessories, chargers, batteries etc and sell these as optional extras. They will also provide no support, advice, or knowledgeable staff to help or support you. In short, you can never be confident in what it is you are buying.

If you are unsure whether your chosen supplier qualifies, please email support.services[at]olympus.co.uk to check before purchasing.